In case of any grievance, customers can intimate and record their complaints / grievances for a resolution in the manner detailed below:
Registration of Complaints:
Customers can visit the Branch Office(s) or contact us on 0124-6622228/ Toll Free No 0124-5060981 for registration of their grievances.
Email - Customers can also send their grievances through email at contact@arthfc.com
OR
ART Housing Finance (India) Limited
49, Udyog Vihar, Phase - IV,
Gurugram Haryana - 122015, India
0124-6622228
The Grievance Redressal Officer shall endeavor to resolve the complaint within reasonable time, not exceeding 21 working days from the date of receipt of escalated or unsatisfied/unresolved complaint, or such extended time as may be communicated to the customer.
If a customer does not receive a response from the Grievance Redressal Officer within reasonable / specified time or if the customer is not satisfied with the resolution provided by the Grievance Redressal Officer, the customer can approach Complaint Redressal Cell of National Housing Bank by:
a. Lodging a complaint on the online grievance handling portal of NHB - GRIDS at https://grids.nhbonline.org.in
b. Sending the complaint to NHB by post in the Complaint Form (Link available below - point (c)). The customer may fill and send the form along with letters or enclosures, if any, by post or courier to the following address:
Complaint Redressal Cell
Department of Regulation and Supervision,
National Housing Bank,
Core 5 A, India Habitat Centre, Lodhi Road,
New Delhi - 110 003
c) Link to the Complaint Form - Click here
