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Affordable Housing Finance

Grievance Redressal

In case of any grievance, customers can intimate and record their complaints / grievances for a resolution in the manner detailed below:

Registration of Complaints:

Customers can visit the Branch Office(s) or contact us on 0124-6622228/ Toll Free No 0124-5060981 for registration of their grievances.

Email - Customers can also send their grievances through email at contact@arthfc.com

OR

Write to: The Grievance Redressal Officer

Vikas Rana - Head -Operations And Customer Service

ART Housing Finance (India) Limited
49, Udyog Vihar, Phase – IV,
Gurugram Haryana – 122015, India

GRO@arthfc.com

0124-6622228

The Grievance Redressal Officer shall endeavor to resolve the complaint within reasonable time, not exceeding 21 working days from the date of receipt of escalated or unsatisfied/unresolved complaint, or such extended time as may be communicated to the customer.

If a customer does not receive a response from the Grievance Redressal Officer within reasonable / specified time or if the customer is not satisfied with the resolution provided by the Grievance Redressal Officer, the customer can approach Complaint Redressal Cell of National Housing Bank by:

a. Lodging a complaint on the online grievance handling portal of NHB - GRIDS at https://grids.nhbonline.org.in

b. Sending the complaint to NHB by post in the Complaint Form (Link available below - point (c)). The customer may fill and send the form along with letters or enclosures, if any, by post or courier to the following address:

Complaint Redressal Cell

Department of Regulation and Supervision,

National Housing Bank,

Core 5 A, India Habitat Centre, Lodhi Road,

New Delhi – 110 003

c) Link to the Complaint Form - Click here